Return & Exchange Policy

1. We accept any product with which you’re not satisfied.
2. We accept return/exchange requests up to 3-5 working days from the date of order delivery.
3. Products should have at least 95% remaining in the bottle.
4. Return/Exchange requests are processed within 3-5 working days.
5. Delivery charges are not refundable for your exchange/return order. 6. DC charges for KHI RS200 & for other cities RS300
7. Customers have to pay the delivery charges for exchange order.
8. Tester Box (Sample Box) is not refundable as it is solely for the purpose of testing fragrances.
9. Orders above Rs.10,000 are not refundable, and can only be exchanged.
10. Incase of damage, leakage, or wrong product, we bear the delivery charges.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@redolenceofficial.com

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@redolenceofficial.com and send your item to Am-21 Freare road , saddar, karachi PO Box 74400.

Shipping Returns

To return your product, you should mail your product to info@redolenceofficial.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.